Terms and Conditions
The Uncharted Past
Last updated: 8 November 2026
Welcome to The Uncharted Past.
These Terms and Conditions explain how you can use our website, purchase our products, order personalised items and access our digital services.
By purchasing from The Uncharted Past or using our services, you agree to the relevant terms set out below. Nothing in these terms affects your statutory consumer rights.
1. About Us
The Uncharted Past is an independent business based in Belfast, Northern Ireland, specialising in personalised gifts, greeting cards, nostalgic merchandise, historical content and digital experiences.
Our business is operated by Peter Farrelly, a sole trader trading as The Uncharted Past.
Website: https://theunchartedpast.com
Email: admin@theunchartedpast.com
Business/contact address: Belfast, Northern Ireland
For customer service, order enquiries or complaints, please contact us using the email address above.
2. Our Products and Services
The Uncharted Past offers a range of physical and digital products, including:
- Personalised birthday, Christmas and occasion cards.
- Postcards, stickers, bookmarks and stationery.
- Personalised mugs, clothing and novelty gifts.
- Digital and animated greeting cards.
- Personalised video and voice messages.
- Private live video or voice calls.
- Original merchandise associated with TheDarkPete.
- Historical articles, educational content and other digital publications.
Product availability, pricing and specifications may change.
Every effort is made to ensure that product descriptions, images and prices accurately reflect the items offered for sale.
As many products are handmade or individually personalised, minor variations in appearance, colour and finish may occur. These variations do not affect your statutory rights concerning product quality and conformity with the description.
3. Placing an Order
By placing an order, you confirm that:
- The information you provide is accurate and complete.
- You have checked all personalisation details before submitting your order.
- You are authorised to use any photographs, images, text or other material you submit.
- You agree to pay the total amount displayed at checkout.
After placing an order, you will receive an acknowledgement by email.
An order acknowledgement does not necessarily mean that your order has been accepted. A contract is formed when we confirm acceptance of your order.
We reserve the right to decline an order where an item is unavailable, payment cannot be authorised, information is materially incorrect or the requested content breaches these terms. Where payment has already been taken for an order we cannot fulfil, we will provide a refund.
4. Personalised Products
Many of our products are created specifically for individual customers.
Customers are responsible for checking the accuracy of names, dates, photographs, spelling, messages and other details submitted during personalisation.
We will reproduce the supplied information as requested, subject to any reasonable adjustments needed for production.
If you discover an error after ordering, please contact us as quickly as possible.
We will make reasonable efforts to accommodate changes before production, but cannot guarantee amendments once work has begun.
We may refuse personalisation requests containing unlawful material, threats, targeted harassment, discriminatory abuse or content that infringes another person’s intellectual property rights.
Cancellation of personalised products
Under UK consumer law, the normal 14-day change-of-mind cancellation right does not generally apply to goods genuinely made to a customer’s specifications or clearly personalised.
This may include greeting cards featuring individual names, photographs, bespoke messages or other customer-specific designs.
This exception does not automatically apply to every product simply because it is produced after an order is placed.
Customers always retain their statutory rights if goods are faulty, damaged, incorrectly personalised by us or not as described.
5. Prices and Payments
All prices are displayed in pounds sterling (GBP).
The total payable price, including applicable taxes and delivery charges, will be displayed before you confirm your purchase.
Payments are processed through the secure payment methods available at checkout.
We do not intentionally retain customers’ full payment card details on our website.
Prices may be changed at any time, but confirmed orders will not be affected unless a correction is agreed with the customer.
Any promotions, discounts or free products are subject to the conditions clearly stated when the offer is made.
6. Delivery of Physical Products
Physical products are dispatched using the delivery services and shipping options displayed at checkout.
Delivery availability, charges and estimated times depend on the destination, product type and level of personalisation required.
Customers will be informed of relevant delivery charges and estimated delivery arrangements before purchasing.
Unless a different delivery period has been agreed, goods will be delivered within 30 days of the contract being formed.
We will contact customers if an unexpected delay affects their order.
Customers should ensure that their delivery address is correct. If an item cannot be delivered because of incorrect information supplied by the customer, additional reasonable redelivery charges may apply.
We remain responsible for goods until they come into your physical possession, or that of a person you have nominated, subject to applicable consumer law.
7. Returns, Cancellations and Refunds
We want every customer to be satisfied with their purchase.
Non-personalised physical products
For most non-personalised goods purchased online, customers have a legal right to cancel without giving a reason within 14 days after receiving the goods.
Customers must notify us of their decision to cancel within that period and return the goods within a further 14 days.
Refunds will include the original standard delivery charge where required by law, but not additional costs for an upgraded delivery service.
We will issue refunds within 14 days of receiving the returned goods or evidence that they have been returned, whichever is earlier.
Customers may be responsible for the direct cost of return postage where this has been communicated before purchase.
Any reduction in value resulting from handling beyond what is necessary to inspect the goods may be deducted as permitted by law.
Personalised physical products
The statutory change-of-mind cancellation exception for genuinely personalised or bespoke goods is explained in Section 4.
We may nevertheless consider voluntary cancellation requests where production has not begun.
Faulty or incorrect products
If a product arrives faulty, damaged, materially different from its description or incorrectly personalised due to our error, please contact us.
We will provide an appropriate remedy in accordance with the Consumer Rights Act 2015, which may include a repair, replacement or refund.
Nothing in these terms restricts your statutory rights.
8. Digital eCards and Animated eCards
The Uncharted Past offers electronic greeting cards and animated digital greeting cards.
These products may be provided through electronic download, email or another digital delivery method described at checkout.
Customers must provide accurate delivery information and ensure the intended recipient can access the chosen format.
Where digital content is supplied immediately or within the statutory cancellation period, we will obtain any legally required express consent to begin supply and acknowledgement that the 14-day cancellation right will be lost once supply begins.
If the required consent and acknowledgement have not been obtained, customers retain their applicable statutory cancellation rights.
If digital content is faulty, inaccessible or does not match its description, customers may be entitled to a remedy under consumer law.
9. Personalised Video and Voice Messages
Customers may purchase personalised video or voice messages created by TheDarkPete or other participating creators featured on our website.
Available formats, duration, prices and delivery arrangements will be displayed when ordering.
Customers may submit a reasonable request for an occasion, greeting, humorous message or other suitable content.
We reserve the right to decline requests involving abusive, threatening, discriminatory, sexually exploitative, unlawful or otherwise inappropriate material.
Where a request cannot be accepted, we will offer an appropriate alternative or refund.
Private delivery and permitted use
Personalised messages are delivered privately to the purchaser or designated recipient.
We will not intentionally publish individual commissioned messages on our public social media channels without permission.
Purchasers may share their message privately with its intended recipient, but must not commercially reproduce, resell or publicly redistribute the recording without prior permission from the rights holder.
Cancellation rights will depend on whether the particular purchase constitutes digital content, a service or a combination of both, and whether the legal requirements for beginning supply or performance during the cancellation period have been met.
The applicable arrangements will be explained before payment.
Nothing in this section removes statutory rights concerning faulty digital content or services not performed with reasonable care and skill.
10. Live Video and Voice Calls
The Uncharted Past may offer private, scheduled video and voice calls with TheDarkPete or participating creators.
Available call durations, prices and booking options will be displayed before purchase.
Customers must attend their scheduled session on time and behave respectfully throughout.
Recording and privacy
Private live calls are not intended for public broadcasting.
We do not record these calls as part of the service, and customers must not record, livestream or redistribute any part of a call without prior express permission.
Participants must respect one another’s privacy.
Cancellations and rescheduling
Customers who need to cancel or rearrange a session should contact us as soon as possible.
We will make reasonable efforts to accommodate rescheduling requests, subject to availability.
Where a statutory right to cancel applies, the customer may exercise that right in accordance with the law.
If a customer expressly requests that a service begins during the statutory 14-day cancellation period, an appropriate proportionate charge may be payable for services already provided if the customer subsequently cancels, subject to the legal requirements.
Where a service has been fully performed following the customer’s express request and acknowledgement of the consequences, the statutory cancellation right may be lost.
If we are unable to provide a booked session, we will offer an alternative appointment or an appropriate refund.
11. Website Content and Intellectual Property
Unless otherwise stated, original website content, designs, illustrations, photographs, videos, written material and branding displayed on The Uncharted Past belong to their respective rights holders.
The Uncharted Past and TheDarkPete names, original designs and creative materials may not be reproduced commercially without permission.
Purchasing a product does not transfer ownership of its underlying copyright or other intellectual property rights.
Customers may use purchased products for their intended personal purposes, subject to any additional licence terms.
Third-party trademarks, images, music and other protected content remain the property of their respective owners.
12. Historical Articles and User Submissions
The Uncharted Past welcomes historical articles, blogs and other relevant submissions.
Contributors remain responsible for ensuring their submissions are original, properly attributed and do not infringe third-party rights.
Unless separately agreed, contributors retain copyright in their original work and grant The Uncharted Past permission to publish and display their submitted material on the website.
We reserve the right to review, edit with appropriate consultation, decline or remove submissions that breach our editorial standards or applicable laws.
Historical articles and commentary are provided for general information and educational purposes.
Views expressed by individual contributors do not necessarily represent those of The Uncharted Past.
13. Customer Content and Photographs
Customers may upload photographs, names and other personal information for use in customised products.
By submitting content, customers confirm that they have the necessary permission to use it for the requested purpose.
Submitted content will be used for fulfilling the relevant order and related business administration, in accordance with our Privacy Policy.
We will not intentionally publish customer photographs or personalised order details for promotional purposes without an appropriate legal basis and any required consent.
14. Privacy and Personal Information
We respect the privacy of our customers and website visitors.
Personal information may be collected and processed to fulfil orders, provide services, respond to enquiries and meet legal obligations.
Our separate Privacy Policy explains how personal data is collected, used, stored and protected, including customers’ data protection rights.
Customers should read our Privacy Policy alongside these Terms and Conditions.
15. Acceptable Website Use
Visitors must not use the website to:
- Engage in unlawful or fraudulent activities.
- Upload malicious software or interfere with website security.
- Submit abusive, threatening or unlawful content.
- Infringe another person’s intellectual property rights.
- Attempt to access restricted website systems without authorisation.
We may restrict access or decline services where reasonably necessary to protect the business, customers or other users.
16. Website Availability
We aim to keep the website accessible and functioning properly.
However, occasional interruptions may occur due to maintenance, technical issues, security requirements or factors outside our reasonable control.
We will take reasonable steps to resolve problems affecting orders and paid services.
Nothing in this section excludes liability or remedies that cannot legally be excluded.
17. Consumer Rights and Liability
We aim to provide goods of satisfactory quality, digital content that meets its description, and services performed with reasonable care and skill.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or restricted.
Nothing affects consumers’ statutory rights under applicable UK consumer protection legislation.
18. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our products, services, business operations or legal requirements.
The most recent version will be published on this website with an updated revision date.
Changes will not retrospectively remove rights arising under existing contracts.
19. Governing Law
The Uncharted Past operates from Northern Ireland.
These Terms and Conditions are governed by the laws of Northern Ireland, subject to any mandatory consumer protections that apply in the customer’s country of residence.
Customers retain any rights to bring proceedings in courts available to them under applicable consumer law.
20. Contact Us
For questions about orders, delivery, refunds, digital products, bookings or these Terms and Conditions, please contact:
The Uncharted Past
Operated by: Peter Farrelly
Location: Belfast, Northern Ireland
Email: admin@theunchartedpast.com
Correspondence address: admin@theunchartedpast.com
Website: https://theunchartedpast.com
We aim to handle all enquiries fairly and resolve customer concerns as promptly as reasonably possible.
Appendix: Model Cancellation Form
Complete and return this form only if you wish to cancel a contract for which a statutory cancellation right applies.
To: The Uncharted Past
Email: admin@theunchartedpast.com
Address: Belfast, Northern Ireland
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods, digital content or services:
Description of order:
Order number:
Ordered on:
Received on (if applicable):
Name of consumer(s):
Address of consumer(s):
Signature (only if submitted on paper):
Date:
You do not have to use this form. You may also cancel by sending us a clear statement of your decision by email or another accepted communication method, where a cancellation right applies.
English